John Marsh uses the knowledge, skills and discipline learned in his engineering education and experience to assist clients in clarifying and improving their work processes, resulting in greater profits. His innovative yet structured thinking brings clarity in complex situations. An inspiring communicator and facilitator, he helps clients accomplish goals they believed impossible. Clients comment on his great energy, enthusiasm and follow through.

Core Services
• Process improvement, including innovation, reengineering, lean, Six Sigma, and project management.
• Strategic planning, including balanced scorecard, industry-wide competitive analysis, and Baldrige.
• People development, including training needs assessment, program design, implementation, and measurement of results.

Examples of Client Outcomes
• Facilitated a medical laboratory to overcome a morale crisis and to achieve very high levels of staff and customer satisfaction.
• Managed five major projects for a large non-profit including facilitating a total restructuring.
• Provided technical assistance to the Hawaii Performance Partnership Board developing an outcomes-based State-wide scorecard.
• Assisted ICL Design to Distribution in winning the prestigious European Quality Award.

Community Commitment
• Appointed by the Governor of Hawaii to the State Board of Health.
• A member of the Hawaii Mental Health Association Board.
• Served as an examiner for the Hawaii State Award for Excellence.

International Experience
• Co-authored British and International Standards.
• Convened an International Standards Working Group, representing the UK, on ISO Technical Committee responsible for the ISO9000 series of standards.
• Consulted in Holland, Slovakia, South Africa and extensively in the UK.

Publications
• Three books published, along with many papers.
• The Continuous Improvement Toolkit is now in its third edition.

Testimonials